About Ada – d3v-adasales23

Ada is an AI customer service platform that makes it easy for businesses to autonomously resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort.

Ada’s AI Agent can take on more complex challenges than ever before. Powered by the Ada Reasoning Engine™, the Ada AI Agent breaks up your customers’ complex issues into component parts and dynamically creates a resolution path -- all in realtime, all without a robotic script or workflow.

In this way, businesses who hire Ada’s AI Agent do three things:

Onboard the most capable AI Agents
Understand performance of your AI Agent
Coach your AI Agent to become your top performing agent

Onboard your AI Agent like you would a human agent: Give them access to key information about your company, products and services, as well as access to key parts of your existing tech stack that your agents use today to resolve support inquiries.
Understand the performance of your AI Agent: Zero-in on improving the customer experience in the areas where there is the biggest opportunity for improvement.
Coach your AI Agent to become your top performing agent: Take full control over how your AI agent works. Give them feedback so that your AI Agent performs in a manner that is aligned to your business identity and goals.

Ada is the most capable AI customer service agent:

You can onboard it like you would an agent
Understand the performance of it
Coach it to become your top performing agent

The AI Agent doesn’t have features, it has skills and responsibilities:

It can follow company policies and guidelines.
It can retrieve information from thousands of articles, PDFs, web pages across your company
It can speak like a local fluently to any customer
It can communicate in any channel
It can find the best person to help with a specialized issue in your company
It can teach you new things about your customers
In can take feedback (graciously, anytime)
Like a human, its responsibility will grow over time as it performs and your trust in it grows.